What to expect from your legacy CTRM provider after it gets swallowed up?
Increases in maintenance and support costs, or end of maintenance altogether for the acquired product.
Aggressive cross-selling (i.e., to have the acquiring company market its products to you). Aggressive marketing spin about how much “you’re valued as a customer.
Departures of key executives, including anyone who made you promises.
Cuts in product development.
No innovation.
No cloud strategy.
Cuts in product development.
Changes in the timeline for delivering new enhancements, upgrades, or products.
Demise of the product line, forcing you to migrate to the acquiring company’s competing product.
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